NexeraID Privacy Policy
At Nexera, we respect and protect the privacy of visitors to our website (the “Website”), www.nexera.id, and our customers who use our product, analytics tools and services offered on the Website (the “Service”). Your privacy is very important to us. This Privacy Policy (“Policy”) was created to inform customers and website visitors what personal information we collect, when we collect it, why we collect it and how it is used. The information Nexera collects and uses is limited to the purpose for which our customers engage us and other purposes expressly described in this Policy. If you do not agree with this Policy, do not access or use our Service or interact with any other aspect of our business.
This Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us in respect of your personal information, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your personal information.
For the avoidance of doubt, this Policy forms a part of the terms and conditions governing your relationship with us and should be read in conjunction with the Nexera relevant terms and conditions.
What do we mean by Personal Information
In this Policy, personal information means information or an information set that identifies or could be used by or on behalf of Nexera to identify an individual.
Personal information does not include Processed Data such as encoded or anonymized information or aggregated data that we may collect about a group or category of services, features or users which does not contain personally identifying information. Processed Data helps us analyse trends pertaining to our Services so that we can improve or otherwise tailor the Service. In addition to collecting and using Processed Data ourselves, we may share Processed Data with third parties, including our customers, partners and service providers, for various purposes, including but not limited to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes. We do not share Processed Data with third parties in a way that would enable them to identify you personally.
Consent
You have the choice, at any time, not to provide your personal information or to withdraw your consent to Nexera processing your personal information. However, failure to provide such personal information or a withdrawal of your consent for us to process your personal information may result in Nexera being unable to provide you with effective and continuous products and/or services.
Collection, Usage and Sharing of Your Personal Information and Other Information
Information You Provide to Us
When you register for the Service, we may ask for personal information such as your name, address, phone number, email address and billing information, as well as certain related information like your company name and website name. We also collect personal information such as an email address and a name or alias of any agents or users you authorize to log into and utilize the Service in connection with your account and a password from these agents when they first access the Service.
Nexera may use the personal information provided to operate the Service and tailor its customers’ needs, for billing, identification and authentication, to contact and communicate with you and your agents about the Service and your and their use of the Service, send marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service.
Log Files
Nexera gathers certain information automatically and stores it in log files. This information includes IP addresses, browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data as well as certain personal information such as user name, user email address and other information that may be included in open textual fields. We generally use this information as we would Processed Data to analyze trends, administer and maintain the Service, or track activity within the Service. Our application log files are subject to the same strict data security policies and procedures as the application databases for our Service.
Cookies
Our web site uses cookies in two ways to collect system-related information, such as the type of internet browser and operating system you use, the website from which you have come to our website, the duration of individual page views, paths taken by visitors through the website, and other general information and your IP address which is automatically recognised by our web server. It is statistical data about our users’ browsing actions and does not, of itself, contain any personally identifiable information. It is often not possible to identify a specific individual from this information, although for example we may be able to identify that it relates to a specific individual in conjunction with other information in our control.
Other Information Sharing
In addition to the purposes described above, we disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as otherwise required by law.
Links to Other Websites
The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties (“Third Party”). If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to read the privacy statements of Third Party websites and applications linked to the Service when you leave the service. This Policy applies only to information collected by the Service.
Nexera Compliance Hub Platform and NexeraID SSID
We develop and own a platform, which includes software and/or services that enables our customers to simplify their compliance processes and seamlessly embed composable compliance workflows (such as customer onboarding, ID verification, sanctions screening, wallet screening, transaction monitoring, IP scoring, etc.).
Users of the Service may submit personal information to us. This information may include a person’s names, nationality, email addresses, addresses, gender or age, cryptocurrency addresses, usernames and/ or passwords. We associate this information for each individual end-user to gain a holistic risk assessment and centralized alerting.
We use this information to determine the level of risk of that person being involved with crime or their commission or alleged commission of any offence.
We inform our users of this risk level. Users can then deal with that person as they wish, having regard to that person’s risk level.
If it is determined that a person’s risk level is high, that person may be denied access to certain services. In extreme cases, information relating to that person may be disclosed to law enforcement agencies or other agencies which seek to prevent or implement anti-money laundering measures.
How may information be used?
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information:
- to communicate with you;
- when you are applying to use Nexera services. We may contact credit or identity reference agencies with information you provide to enable us to confirm your identity;
- if you call us or send us an enquiry or details via email or another method, we will use your details to respond to any request/comment you have;
- to process transactions and send notices about your transactions;
- to collect fees;
- to prevent potentially prohibited or illegal activity;
- to customize, measure, and improve Nexera services and the content and layout of our website and applications;
- for statistical research; and
- for record keeping and to comply with statutory regulations.
Changes to Policy
As Nexera evolves, we may need to update this Policy to keep pace with changes in our Website, product and Service, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We may notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Website, so we recommend that you periodically check back here to stay informed of any changes.
Please note that your continued use of Nexera after any changes means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to delete your Nexera account.
Contact Us
If you have questions regarding this Policy or about the privacy practices of Nexera, please contact us by email at contact@nexera.id
